01/21/08 – Marilyn Segars Jamal, a veteran city educator, took the mic at the front of the Camden High auditorium and told one student to take off his hat, kicked out another student for talking and announced to the school that she was the new acting principal. "I promise you, you will achieve success," Jamal said, tearing up. "My tears aren't for fear, my tears are because I'm ready to rise. Are you?"
Fresh paint is now covering some of the graffiti and outside consultants (LTG) are running professional development sessions.
[full article by Matt Katz]
In LTG's innovative customer service training participants expand their ability to provide service that exceeds customer expectations in routine encounters and in the most difficult situations.
In this training, participants learn how to fulfill service commitments no matter the circumstance through effective communication, and by following through in five key dimensions of quality:
Participants leave this program well grounded in important customer service techniques, and inspired to deliver exceptional service for their customers.
Understanding Total Quality Management